Home of #HealthLiteracy by Doctor Voon

Your Inside Guide to the Emergency Department

And How to Prevent Having to Go!


“Authoritative, illuminating, and calming health care advice.”

Kirkus Reviews

This is the first book for the general public, written by a physician, to guide you through what really happens in the Emergency Department, and to answer common questions such as:

  • Why do you have to wait so long?
  • Why did that person get seen before you?
  • Who gets seen faster?
  • How can you get treated sooner?
  • Why do you have to tell the same story over again?
  • Who are all these people?
  • What and whom should you bring?

  • Non-fiction cover
  • “A great read. Wish everyone could read this before coming to the ER.”
  • “Authoritative, illuminating, and calming health care advice.”
  • "Helpful and Informative"
  • “I cracked it open last night and I honestly couldn’t put it down! So many practical ‘pearls’ and you’ve written it in such a warm, reassuring style.”
  • “Super interesting, and a great resource for home or camp or anywhere that you might care for someone."
  • "An insider's guide on how the ER works, who should go, and maybe who does not need to. This is packed together with a bunch of simple advice on how to take care of common health problems. A fascinating read."
  • “Well written, easy to follow & read, clear and concise. Intriguing, interesting, practical & useful information. Would make a great household book.”
  • “Dr. Voon has written a book that is much needed. He has demystified, with relevant information and in clear language, what is happening in Emergency Rooms that should calm those who read it and then feel the need to visit an ER. And isn’t that most of us at some point? Anything that can be done to lessen the high anxiety and worry that everyone will have when they feel they need that kind of help is to be applauded. Dr. Voon’s motivation in writing this book is clear: he wishes to improve the patient experience when dealing with the health care system. That should tell you lots about what kind of physician he is.”
  • “This is a thoughtful resource, offering exceptional insights into the emergency department and helping the public make informed decisions about their visit. This guide truly illustrates the UBC Faculty of Medicine’s deep commitment and contract with society, placing the patient and public at the centre of everything we do.”

In addition to providing a guided tour of a typical Emergency Department, Dr. Voon also offers some practical tips and tricks to help you stay out of the ED.

He also busts some common myths and provides approaches you can try at home to deal with common medical complaints.

  • What does an Emergency Doctor think everyone should stock in their Home Medicine Cabinet?
  • What internet sites can we trust?
  • What should you do to prepare in case you have to go the hospital?

In Canada there are over 15 million Emergency visits a year. In the USA, over 145 million annually – a shocking 46 visits for every 100 persons!


Never been inside an Emergency Department? You may be unprepared for reality if you’re relying on a TV drama or internet search for what to expect.

If you have been, either for yourself or with a loved one, you may be left with many questions about what happened and why.


Available now in stores and online!


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